Your Superhosts.

 ##1. Scope of Application

These Terms and Conditions apply to all agreements for the short-term rental of apartments concluded between us (**Superhosts SWA GbR**) and our guests/customers, whether concluded via our website, email, messenger services (e.g. WhatsApp), or any other means of communication.

## 2. Conclusion of Contract

The rental agreement is concluded when the guest places a booking via our website and we accept the booking by sending a booking confirmation in text form (e.g. by email). The agreement may also be concluded in text form via the remote communication channels stated in section 1 (e.g. email or WhatsApp). A separate written contract document is not required.

## 3. Services and Prices

The apartments offered can be viewed with photos and descriptions on our website and on third-party platforms. The prices for the apartments are also stated on the website or communicated separately. We reserve the right to change prices and correct errors or inaccuracies.

## 4. Payment Terms Payment is due at the time of booking via PayPal or credit card. The total amount is payable immediately. If the guest selects the option “Bank transfer (invoice)”, the total booking amount must be transferred to the bank account communicated by email within 5 days after the booking confirmation. If the period between booking and the start of stay is 7 days or less, the total amount must be transferred within 2 days after the booking confirmation.

## 5. Cancellation Policy

Cancellations are free of charge up to 5 days before the arrival date. If the cancellation is made less than 5 days before arrival, the full booking price will be charged. Cancellations must be submitted in written form (e.g. by email).

## 6. House Rules and Additional Fees

a) **Smoking:** Smoking is strictly prohibited in the apartments. In case of violation, a cleaning fee of **EUR 150** will be charged. b) **Loss of keys:** If a key is lost, a fee of **EUR 50** will be charged. c) **Commercial use of photos and videos:** Taking photos or videos of the apartment for commercial purposes is only permitted with prior agreement and written consent. d) **Excessive cleaning effort:** In case of excessive soiling of the apartment, an additional cleaning fee of **EUR 30** will be charged. e) **Damage and theft:** The guest is liable for all damages to the apartment as well as for the loss of inventory and furnishings. In such cases, the guest will receive an invoice which must be paid within 2 weeks of receipt. In case of late payment, a reminder fee of **EUR 30 per week** will be charged. If payment is still not received after a further grace period, we reserve the right to take legal action. Any resulting costs will be charged to the guest.

## 7. Use at Own Risk

Use of the apartments and any items and appliances provided therein is at the guest’s own risk. We assume no liability for injuries or personal harm occurring during the stay.

## 8. Scope of Services

a) **Provision of the apartment:** We provide the guest with a fully furnished and equipped apartment for the duration of the rental period. The apartment includes all facilities and amenities listed in the description on our website. b) **Additional services:** Additional services such as cleaning service, use of a washing machine/dryer, change of bed linen and towels may be used upon request and subject to additional charges.

## 9. Warranty and Liability

a) **Warranty:** We warrant that the apartments correspond to the descriptions on our website and are in a condition suitable for contractual use. Any defects occurring during the stay must be reported to us immediately so that we can remedy them. b) **Liability:** We are liable for intent and gross negligence. In case of slight negligence, we are only liable for breaches of essential contractual obligations (cardinal obligations), in which case liability is limited to the typical and foreseeable damage. This limitation of liability does not apply to damages resulting from injury to life, body, or health. c) **Disclaimer:** We assume no liability for loss of or damage to the guest’s personal belongings. Guests are requested to take appropriate precautions to secure their belongings.

## 10. Right of Withdrawal

There is no right of withdrawal. Pursuant to **Section 312g (2) No. 9 of the German Civil Code (BGB)**, there is no right of withdrawal for contracts for services related to leisure activities if the contract provides for a specific date or period of performance. Our bookings fall under this exception.

## 11. Data Protection

Personal data is processed in accordance with our privacy policy, which can be viewed on our website.

## 12. Final Provisions

German law shall apply. The place of jurisdiction is Bremen. Should any provision of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall not be affected.